Click column header to sort
Provides all back-office processing for Consumer Lending Department, including but not limited to, consumer loans, home equity loans, small business loans, credit cards, and new accounts. Provides information and credit union services to the membership through interactions by telephone, web message, email or mail. Responsible for daily processing of loan applications over the phone and through the online channel, processing online new accounts, and responding to loan inquiries.
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
Receive, greet, and provide a variety of service functions for credit union members and non-members. Direct members and non-members to and assist with the Teller services experience.
Performs a variety of loan servicing functions in connection with consumer loans including processing the final closing and distribution of paid off collateral loans, loan maintenance, title guarantees, ancillary product maintenance, and provides support for retail staff.
The Service Desk Analyst's role is to ensure proper computer system operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain Service Level Agreements (SLAs). This position will work closely with other members of the Ascend Information Technology team to support the overall mission of the organization and its long-term strategic business initiatives.
Create a positive member experience by accurately and efficiently processing routine transactions including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise members of credit union products and services. Responsible for balancing each day's transactions and verifying cash and check totals.
Primary responsibilities include an advanced level of implementing, securing, maintaining, and monitoring the health of the server environment throughout the enterprise, which encompasses assisting with the architectural design of complex technical solutions, conducting utilization studies and the establishment of fault notification processes, analyzing data to recognize trends, and creating automated proactive measures to prevent application downtime. Provides Tier 3 support of servers, storage, and infrastructure services. Mentors members of the IT Operations team. This position will work closely with other Ascend Information Technology team members to support the overall mission of the company and its long-term strategic business initiatives.
The Marketing Analyst works as a key member of the Marketing team to support the department and the organization's overall goals and strategic plans by conducting research and analysis. This role will produce the analytical work used to determine: targeting, segmentation, campaign goals, marketing performance, incremental business impact as a result of marketing, member insights, assist with qualitative and quantitative research, web analytics and more. The analyst will be required to work closely with all areas of Marketing, our 3rd party agencies and various business lines to make informed, data-driven decisions related to marketing efforts for credit union products, services, and brand awareness.
The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning: - You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our members that their questions are your number one priority. Helping to provide resolution to a member's request is an essential part of your job.- You're enthusiastic about our products and services and have a desire to share your enthusiasm with members. You understand the importance of accuracy and ensure our member's receive top notch service every call.- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. Department Hours: Monday - Friday 8:00 a.m.- 5:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week. Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week.
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
Directly accountable for safeguarding the credit union's information assets. The role involves designing, implementing, and enforcing security protocols and procedures that mitigate risks and ensure compliance. Focus areas include vulnerability assessment, incident response, and compliance management. This responsibility will be carried out through the development of information security requirements; planning, implementing, and testing security systems; and documenting information security standards, policies, and procedures.
Ascend's Multimedia Producer produces all photography, videography, and animation for Ascend's marketing department. This is a full-time, exempt position requiring you to work independently and on-site for production requests. In this role, you are responsible for planning, capturing, and executing video content, photoshoots, headshots, photo editing, refreshing stock images, overseeing a content library, managing an archive library, aiding with design and animation. Additional assignments may include Search Engine Optimization (SEO) efforts and Content Management System (CMS) updates to improve SEO. The ideal candidate is meticulous about their work, proactive, values feedback, and enjoys presenting a complete, polished project within deadline.
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7 a.m. - 7 p.m.
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
The IT Service Management Lead will partner and collaborate with all levels of IT management and staff to lead change and drive systematic improvements across our core services with respect to service management/service delivery. The incumbent works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels.