• Future Position - Passport Service Representative

    Category Passport
    Job Locations US-TN-Tullahoma
    Job ID
    Active - Full Time Hourly
  • Overview

    Title: PASSport Representative

    Department Hours: Monday - Saturday 7:00 a.m. - 7:00 p.m.

    Employment Type: Full Time



    Ascend offers a GREAT Total Rewards Package Including:

    • Competitive compensation
    • Culture that prides itself on promoting from within
    • Bonus potential
    • 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D
    • Impressive 401(k) match program
    • Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage
    • Vacation and sick time that accrues based on length of service
    • Tuition assistance
    • Ten paid holidays each year


    Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via video teller machines. Maintain full knowledge of all member service areas.




    • Represent the credit union in a courteous and professional manner. Provide prompt, efficient and accurate service in the processing of transactions via video teller machines.


    • Handle member issues including complaints and errors in an acceptable manner.


    • Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the member’s knowledge about all services in order for the credit union to become the member’s PFI (primary financial institution).


    • Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability, cash checks and pay money from various accounts upon verification of member account balances, enter transactions into credit union records via an online computer terminal.


    • Perform other teller duties including balancing, processing research requisitions, make advances on open-end loans.


    • Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations. Assist with/verify all CTRs for accuracy.


    • Read all internal publications including Source, Possibilities




      • High school graduate or equivalent. 
      • Two years teller experience required. 
      • Look and speak professional and be comfortable in front of a camera. 
      • Must be accurate in all teller/new account transactions, including cash handling, and have a thorough knowledge of teller operations in order to answer questions and resolve problems.
      • Must communicate with members in a positive manner in dealing with member/teller transactions.
      • Must be able to manage and prioritize multiple tasks. 
      • Regular and reliable attendance is required. 
      • Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet. 
      • Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Video Teller equipment and the Teller Now teller platform.


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