Under general direction supports, maintains, and evaluates computer networking and telecommunication systems; installs, configures, and maintains both physical and virtual computer servers; maintains employee e-mail, VPN user accounts and card key access cards; performs other related duties as assigned.
Assist with the day-to-day operation of computer networks including hardware/software support, training users, and special projects.
Maintain documented Service Level Agreements for all items within the Service Catalog that you are identified as the Primary person.
Implement data connectivity for local area network (LAN) and wide area network (WAN) systems.
Assists with special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.
Assist in providing network and remote connectivity hardware/software support; maintain LAN user documentation including hardware/software applications, support logs and other related information; research and recommend network and server hardware and software.
Assist in installing, configuring, and maintaining system hardware and software.
Analyze and troubleshoot the network logs and track the nature and resolution of problems.
Monitor usage to ensure security of data and access privileges; install, support and maintain both physical and virtual network servers and appliances.
Install, maintain, and troubleshoot the Storage Area Network (SAN).
Establish and maintain user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups.
Research, analyze, monitor, troubleshoot and resolve server or data network problems.
Develop, maintain and implement network support, and archiving procedures.
Assist the Network Operations Manager and other IT personnel as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
Serve as backup and perform all duties of Service Desk, as required.
Special projects, as required.
Read all internal credit union publications, including Source and Possibilities.
Assist with e-mail accounts; research and troubleshoot e-mail problems by reviewing mail logs, records, and network configurations;
Provide e-mail training and software support.
Provide e-mail documentation and updates user manual as needed.
Manage anti-spam and anti-virus servers.
Establish and maintain card key access accounts.
Provide solutions to customer identified problems.
Telecommunications Support Duties
Assist with the telecommunications systems; research, analyze, troubleshoot and resolve telecommunications related problems.
Assist with developing and implementing telecommunications operational procedures.
Create and/or modify voicemail boxes and call features.
Assist with the installation of the telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technology.
Four year degree or equivalent with some technical training. One to three years of similar or related experience.
Any combination of education and training equivalent to possession of a CompTIA, A+, CompTIA Network+, CompTIA Security+, CompTIA Inet+ MCP.
Must have experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, implementation, and user support; experience installing and supporting Microsoft server technologies;
experience in supporting telecommunications equipment.
Must have a working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.
Must have the skill and ability to maintain data networks and servers; provide technical support to users; assist with the day-to-day operation of networks and servers; implement LAN/WAN maintenance and management procedures.
Must be able to communicate effectively in both oral and written form and explain technical concepts in non-technical terms to staff and prepare clear and concise written communications.
Must have the skill and ability to read, interpret and apply technical data processing manuals and related documents; keep current by reading, interpreting, and applying information on technological changes and updates; and research technical manuals and guides to respond to user questions;
Must be able to manage multiple projects/tasks concurrently; and prioritize requests and complete assignments within an estimated timeframe; and organize, schedule, and coordinate a variety of activities and projects.
Must have the ability to learn new software and hardware packages and adapt to changes in technology.
Must be self-starter and be able to use own judgment to undertake activities with minimal supervision. Must be work independently and as a team member.
Must have the ability to establish and maintain cooperative working relationships with all those contacted during the course of work.
Previous experience in a technical Help Desk or PC support role that included installation and maintenance of PC hardware and software desired.
Must possess knowledge of current operating systems, MS Office and Outlook.
Hours may be unpredictable because of unforeseen problems arising, updates, etc.
Regular and reliable attendance is required.
Possession of a valid, unrestricted driver's license.
Must be able to operate or have the ability to be trained to operate related office equipment, including computer room equipment, calculator, check and receipt printers, computer terminal (PC), multifunction copier, telephone and typewriter.