Title: Network Administrator II
Location: 520 Airpark Dr, Tullahoma, TN 37388
Employment Type: Full Time
Ascend offers a GREAT Total Rewards Package Including:
Use advanced networking and troubleshooting skills to maintain a complex TCP/IP and Voice over IP network. The network is comprised of Cisco routers, switches and IP Telephony products, servers running Windows 2008 and 2016, Storage Area Network (SAN), VMware Virtual Infrastructure and Citrix/Terminal Services. Write and maintain network documentation, provide advanced support to helpdesk personnel and teach department personnel new software, hardware, and procedures as necessary, wireless, VPN user accounts and card key access.
Maintain and administer computer networks and related computing environments; including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Maintain documented Service Level Agreements for all items within the Service Catalog that you are identified as the Primary person.
Administer the network of servers.
Design, configure, and test computer hardware, networking software and operating system software.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Work with the Network Operations Manager to plan for and implement network improvements and changes and oversee the overall performance of the network.
Set up and maintain required VPNs.
Assist with the day-to-day operation of computer networks including hardware/software support, training, and special projects.
Implement data connectivity for local area network (LAN) and wide area network (WAN) systems.
Assist with special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.
Assist in providing network and remote connectivity hardware/software support; maintain LAN user documentation including hardware/software applications, support logs and other related information; research and recommend network and server hardware and software.
Assist in installing, configuring, and maintaining system hardware and software.
Analyze and troubleshoot the network logs and track the nature and resolution of problems.
Monitor usage to ensure security of data and access privileges; install, support and maintain both physical and virtual network servers and appliances.
Install, maintain, and troubleshoot the Storage Area Network (SAN).
Establish and maintain user accounts, profiles, file sharing, access privileges and security; perform daily server tape backups.
Research, analyze, monitor, troubleshoot and resolve server or data network problems.
Develop, maintain and implement network support, and archiving procedures.
Assist the Network Operations Manager with researching and evaluating new technologies related to computer networking. Keep current regarding new hardware/software products for system enhancements.
At the discretion of the Network Operations Manager, assist in coordinating and consulting with vendors and clients for hardware/software purchases, product services and support.
Assist and provide support to the Technology Support/Trainers as necessary.
Assist the Network Operations Manager as requested, including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
Special projects, as required.
Read all internal credit union publications, including Source and Possibilities.
E-mail/Internet/Systems Support Duties
Establishes and maintains user e-mail accounts.
Provide e-mail training and software support.
Provide e-mail documentation and updates user manual as needed; manage anti-spam and anti-virus servers.
Research and troubleshoot e-mail problems by reviewing mail logs, records, and network configurations.
Establish and maintain card key access accounts.
Provide solutions to customer identified problems.
Telecommunications Support Duties
Assist in the maintenance of the telecommunications systems with the Network Operations Manager.
Research, analyze, troubleshoot and resolve telecommunications related problems.
Develop and implement telecommunications operational procedures.
Create and/or modify voicemail boxes and call features.
Install telecommunications equipment and provide support for handsets, voicemail and new/emerging telecommunications-related technology.
Responsible for maintaining inventory of telecommunications equipment.
Four year degree or previous experience in a technical position that included installation and maintenance of PC, server, and network hardware and software. Three to five years of similar or related experience.
Any combination of education and training equivalent to possession of a CompTIA, A+, CompTIA Network+, CompTIA Security+, CompTIA Inet+ MCP required with 2 to 5 years’ experience.
Industry certification for CCNA, MCSA, MSDBA or equivalent experience required.
Must have experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, implementation, and user support; experience installing and supporting
Microsoft server technologies; experience in supporting telecommunications equipment.
Must have a working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.
Must have the skill and ability to maintain data networks and servers; provide technical support to users; assist with the day-to-day operation of networks and servers; implement LAN/WAN maintenance and management procedures.
Must be able to communicate effectively in both oral and written form and explain technical concepts in non-technical terms to staff and prepare clear and concise written communications.
Must have the skill and ability to read, interpret and apply technical data processing manuals and related documents; keep current by reading, interpreting, and applying information on technological changes and updates; and research technical manuals and guides to respond to user questions;
Must be able to manage multiple projects/tasks concurrently; and prioritize requests and complete assignments within an estimated timeframe; and organize, schedule, and coordinate a variety of activities and projects.
Must have the ability to learn new software and hardware packages and adapt to changes in technology.
Must be self-starter and be able to use own judgment to undertake activities with minimal supervision. Must be work independently and as a team member.
Must have the ability to establish and maintain cooperative working relationships with all those contacted during the course of work.
Must be able to carry lift and carry boxes containing computers components, printer paper, etc.
Hours may be unpredictable because of unforeseen problems arising, updates, etc.
Regular and reliable attendance is required.
Possession of a valid, unrestricted driver's license.
Must be able to operate or have the ability to be trained to operate related office equipment, including computer room equipment, calculator, check and receipt printers, computer terminal (PC), multifunction copier, telephone and typewriter.