Executive leader responsible for the design, transformation, and growth of all aspects of technology service management and systems availability. This leader will focus on the construction of key business and technology processes in the areas of: Incident Management, Problem Management, Change Management, Configuration Management, Capacity Management and Release Management. In addition to business process leadership, this role will be responsible for defining, executing and maturing a comprehensive strategy around infrastructure and application monitoring, reporting and predictive response. This role also owns and directs the IT Service Desk function.
Information Technology and Services
IT Service Management