Answer phones providing members with loan product information and information on the application process, set up and maintain loan files, and obtain and verify necessary documentation.
Greet visitors, ascertain their needs, and route to the appropriate mortgage personnel. Keep member center stocked with supplies.
Answer the department’s main incoming telephone line and provide information to members regarding the mortgage loan programs, accounts, etc. Direct member to appropriate financial center.
Check voicemail for the call tree hourly and return calls promptly.
Handle incoming calls and emails and provide information regarding accounts, loan payoffs, mortgage lending loan programs, etc.
Assist members with general inquiries
Schedule application appointments for members with MLOs.
Provide status updates to members.
Request required verifications, order credit report, equity loans as needed.
Send invoices for appraisals and title commitments to accounting.
Maintain notes in Open Close to assure application is being properly handled and accurate status information is available.
Verify that all necessary information has been received and notify Residential Mortgage Manager of any problems or potential problems.
Post mail and pick up mail/packages daily.
Fill out call log sheet for history of the calls.
Unloading and loading the dishwasher in the mornings and afternoon.
Sending out the OFAC hits email at the beginning of the month.
Assist and back up Mortgage Lending Reps and Closing Coordinators as needed.
Responsible for collecting receipts/totals for second floor departments and placing them in the applicable bins on first floor.
Maintain ordering of office supplies.
Maintain current knowledge of federal regulations, RESPA guidelines, and credit union policies pertaining to real estate loans.
Remain up-to-date on credit union products and processes in order to assist membership and employees with questions.
Cross sell credit union services to members, explaining the different services and the benefits of each.
Read all internal publications including Source and Possibilities.
Backup MLR I with payment of appraisal and attorney bills.
Backup MLR I with assisting member telephone applications, as needed.
Perform other duties as required or assigned.
High school diploma or equivalent. One to three years of similar or related experience.
A high level of problem solving skills, and the ability to communicate in a clear, concise manner.
A high degree of poise and tact to represent the credit union positively in outside contacts.
Excellent verbal and written communication skills to communicate professionally.
Effective organizational and analytical skills with high degree of computer literacy and fluency in various Microsoft programs (Microsoft Word, Outlook, Excel) as well as the internet.
Must be accurate in all transactions.
Regular and reliable attendance is required.
Possession of a valid, unrestricted driver's license.
Ability to operate or have ability to be trained to operate related office equipment, including calculator, computer terminal (PC), FICS, copy machine, fax machine, receipt and check printers, telephone and typewriter.