Workflow Specialist is responsible for providing administrative support to the Business Solutions team in the areas of application initiation, workflow advancement, assembling of loan and deposit documentation, file storage and retrieval and to provide administrative assistance to other positions on an as needed basis. May also participate in projects as assigned.
Work directly with Business Loan Advisors to validate receipt of required documentation for business and commercial loan prospects according to internal policy and procedure requirements for submission to credit for underwriting.
Review/update member group and personal profiles in application processing system (Sageworks) for accurate identification and contact information for new loan prospects and refinances of existing loans.
Forward complete application underwriting packages to credit for assignment.
Responsible for the electronic storage of all financial and loan documentation to the business shared drive and Sageworks document library in a uniform and consistent manner
Initial assembly of complete and accurate loan credit and collateral paper files, inclusive of required documents and supporting information in accordance with procedure requirements.
Maintain storage and retrieval of loan files on a regular basis. May require quick retrieval when necessary.
Perform a monthly audit of the New Loan Report to ensure all new loan checklists have been fully completed and documentation has been saved
Cross train and assists other positions in the department with tasks as needed
Complete all required annual compliance training and/or job specific training as assigned.
Maintain up-to-date knowledge in regulatory compliance applicable to member business and commercial lending by participating in on-going training and self-development through independent study.
Read all internal publications including Source and Possibilities
Experience: Entry level to one year of similar or related experience.
Education: High School diploma or its equivalent.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Independent Judgment: Diversified procedures, specialized job standards, and specific policies limit the latitude permitted for independent judgment. Decision making requires analytical ability, judgment, and ingenuity. There is a moderate amount of discretion available in the job, often with more than one approved course of action. Decision making occurs in pre-authorized operational areas and is normally reviewed by supervisor prior to action, but more involved actions often take the form of recommendations.
Mental Process: Problems encountered are somewhat complex, requiring analysis of data; weighing the outcomes of a decision. Problems are generally similar in nature, with previous precedent to draw upon. The job makes interpersonal, analytical or organizational demands which the general population would be able to perform with advanced or specialty training.
Organizational Restraint: Limited supervision and inspection of work. Errors can be difficult to detect and resolve and/or the consequences of potential errors can be of some significance, resulting in loss of time and assets. Losses are limited to a small or medium segment of the member base, or a department or branch.
Additional Job Skills/Requirements
Familiarity with tax return documentation preferred, but not required.
Knowledge of internal lending policies and NCUA regulations.
A high level of accuracy and attention to detail.
Communicates effectively and monitors deliverable dates.
Effective organizational and analytical skills with high degree of computer literacy and fluency in various Microsoft programs as well as standard spreadsheet tools.
Demonstrate ability to prioritize and handle multiple projects.
Possession of a valid, unrestricted driver’s license.
Ability to operate or have ability to be trained to operate related office equipment, including calculator, computer terminal (PC), multifunction copier, laser printer, receipt printers and telephone.