ARISE Sales Assistant

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2023) and Training APEX Awards (2015-2024).

Improve efficiency and productivity of existing Advisor Representatives by providing support for the Ascend Retirement & Investment Services Program (ARISe). Build positive relationships with members and credit union employees to expand the ARISe program.

#LI-Onsite

• Assist ARISe Rep with client servicing (address changes, questions on accounts, account changes). Screen calls for ARISe Rep to handle client questions and servicing issues Sales Assistant is qualified to handle. Be a second source for clients.
• Complete mutual fund trade tickets, place trades, and monitor for settlement.
• Process paperwork for annuities and life products.
• Review all submitted paperwork for accuracy and completeness before submission. Follow up with ARISe Rep, client, or home office to obtain necessary documentation.
• Set up brokerage accounts and monitor trade activity for accuracy.
• Establish and maintain client files to meet compliance requirements.
• Assist in marketing mailings, branch promotions, and seminars.
• Run illustrations, assist in fund performance research, and prepare client presentations for ARISe Rep.
• Monitor ARISe Rep's office for any marketing material, office supply, or compliance material needs.
• Present and train staff at branch meetings.
• Maintain ongoing knowledge of credit union products and services in order to effectively cross sell to members when appropriate. Uphold the ability to establish and modify certificates, IRAs, HSAs, and ESAs on the Ascend Core System.
• Stay current with continuing education requirements to meet licensing and compliance standards and any other required training through LPL Investment Services/TruStage.
• Assist members with general credit union questions.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Education

• Two year degree in finance/accounting or similar field preferred or equivalent experience.

Work Experience

• 3-5 years of similar or related experience is required

Knowledge, Skills, and Abilities

• Must obtain the Securities Industry Essentials, NASD Series 7 and 66 registration and state life, health and disability license.
• High degree of poise and tact to represent the credit union positively in contact with members, outside vendors, co-workers, etc.
• Must be an accurate typist and have the ability to organize and prioritize work with minimum direction.
• Self motivated and able to work with minimum supervision.
• Ability to perform multiple tasks while maintaining good organizational skills.
• Ability to work under pressure and within time frames.
• Possession of a valid, unrestricted driver’s license.
• Must have ability to operate or have ability to be trained to operate related office equipment, including calculator, computer terminal (PC), multifunction copier, receipt and check printer, telephone and typewriter.
• Working knowledge of brokerage and insurance products, terms, functions, suitability and compliance aspects desired.
• Working knowledge of Microsoft Word, Microsoft Outlook, Excel, Investigo, PowerPoint, the internet, and various RIS software applications desired.
• Regular and reliable attendance is required.

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Ascend Federal Credit Union is an Equal Opportunity Employer.