Business Analyst - Consumer Lending

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2024) and Training APEX Awards (2015-2024).

Responsible for the support, integration and modernization of the credit union's loan origination and account opening platforms. The role is accountable for maintaining and modernizing consumer lending vendor applications and core platform services, through a combination of hands-on production support, maintenance of new and/or existing applications, and streamlined integration and automation. Oversees the efficiency and effectiveness of the loan origination and account opening platforms as well as integration to the core platform and sub-systems. Oversees the maintenance of the loan origination and account opening platforms to include managing all testing and production systems; testing and implementing enhancements; updating documents; and managing connectors to third party vendors. #LI-Onsite

• Create and manage consumer loan and small business loan products in accordance with policies and guidelines in the loan origination platform.
• Create and manage consumer and business products in accordance with policies and guidelines in the account origination platform.
• Perform administration and operational functions which includes but is not limited to, updating rates, risked based pricing, discounts and promotional offers, managing updates to reports, managing updates to outbound data files and managing updates to documents.
• Orchestrate mapping between loan origination/account opening platforms to core platform and sub-systems. Monitor integration for accuracy.
• Responsible to identify/analyze and communicate system problems and pursue resolutions when directed. Minimize downtime and resolve problems in an expeditious manner.
• In collaboration with consumer lending management in creating, managing and updating automatic decision rules in accordance with policies and underwriting guidelines.
• Implement and/or integrate vendor-supplied software applications in test and production environments in a controlled and calculated manner that will maximize business proficiency and minimize business disruption.
• Responsible for staying ahead of vendor contract expirations, security certificate expirations, software patches, and any other system updates that could affect production operations.
• Communicate issues, questions, concerns, enhancement requests, etc. with vendors and ensure that vendors are responding to the communication with timely responses/resolutions.
• Maintain a strong sense of urgency in supporting the team with issue resolution.
• Support and advise management on business application capabilities and options through research/analysis of internal and external business data, industry best practices, and competitive technology information.
• Collaborate across functional areas to create member-focused solutions.
• Work independently on multiple projects and deliver positive business results with limited help from others.
• Must be a self-starter who takes initiative to improve/enhance system capabilities.
• Be flexible and adaptable to the needs of the organization, maintaining a positive attitude.
• Demonstrate willingness and agility in learning/supporting new technologies.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

• Bachelor's Degree in Computer Science, Information Technology/Science, or equivalent work experience required
• 3-5 years of relevant experience as a system administrator or in a lending related position within a financial institution required
• 3-5 years Work related experience should consist of a technical background in information resources, products or services required
• 1-3 years of banking and/or credit union industry experience or expertise with a FinTech firm preferred
• Must be able to manage multiple projects/tasks concurrently, prioritize requests and complete assignments within an estimated timeframe, and organize, schedule, and coordinate various activities and projects.
• Efficient at troubleshooting complex problems. High level of problem-solving skills, and the ability to communicate in a clear and concise manner.
• Must be able to learn new software and adapt to technological changes.
• Must be a self-starter and be able to use own judgment to undertake activities with minimal supervision. Must work independently and as a team member.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to effectively communicate and exchange ideas.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work can involve extensive contact with others. A high degree of poise to represent the credit union in a positive manner with internal and external contacts is required.
• Regular and reliable attendance is required.

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Ascend Federal Credit Union is an Equal Opportunity Employer.