Application Analyst

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2022) and Training APEX Awards (2015-2023).

The Application Analyst reports to the IT Manager, BAS and holds responsibility for the support, integration and modernization of credit union financial and back-office applications and systems. The role is accountable for maintaining and modernizing vendor applications and core platform services, through a combination of hands-on production support, on-call rotation schedules, maintenance of new and/or existing applications, and software code development. Additionally, the Application Analyst develops credit union automation software in languages such as C#, SQL, PowerOn, and other modern-day programming tools.

• Demonstrate proficiency in troubleshooting application errors (analyzing system logs, application logs, stack traces, etc.) and triaging incidents to identify root cause
• Deliver software solutions using PowerOn components and the PowerOn Studio (Jack Henry & Associates platform) or be familiar with procedural languages that can ensure success with the PowerOn Framework
• Create and maintain technical documentation regarding assigned applications/vendors that contains articulate technical specifications (system-specific details, services, functional and technical process flows) and clear support details that can easily be used by both business and IT personnel
• Perform data analysis using PowerBI reports to provide metrics for other business units
• Responsible for staying ahead of vendor contract expirations, security certificate expirations, software patches, and any other system updates that could affect production operations
• Demonstrate a strong ability to perform failure analysis and determine corrective actions for restoring production applications and preventing future issues
• Track and achieve monthly and annual return-to-service (recovery time) and availability targets for responsible applications and vendors
• Implement and/or integrate vendor-supplied software applications in the production environment in a controlled and calculated manner that will maximize business proficiency and minimize business disruption
• Maintain a strong sense of urgency supporting day-to-day on-call support and issue resolution. Perform on-call duties on a rotating schedule within the team
• Support and advise IT leadership on business application capabilities and options through research/analysis of internal and external business data, industry best practices, and competitive technology information
• Must be a self-starter who takes initiative and works well within a team environment.
• Strong ability to engage in complex or challenging situations.
• Strong sense of ownership and responsibility for assigned business applications.
• Collaborate across functional areas to create customer-focused solutions.
• Work independently on multiple projects and deliver positive business results with limited help from others.
• Demonstrate excellent business acumen, preferably that of the banking/credit union industry.
• Be flexible and adaptable to the needs of the organization, maintaining a positive attitude.
• Demonstrate excellent customer service, communication, and analytical skills.
• Demonstrate willingness and agility in learning/supporting new technologies.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Education

• Four-year college degree in Computer Science, Information Technology, or equivalent work experience

Work Experience

• 1-3 years Software development using C#, Javascript, PowerShell, Python, SQL, PowerOn or another modern-day language is required
• 1-3 years of banking and/or credit union industry experience or expertise with a FinTech firm is preferred
• Experience with federal banking and credit union regulatory agencies and how to remain compliant while still delivering strategic capabilities and business value is preferred
• Proven success delivering highly effective member experiences in financial services is preferred

Knowledge, Skills, and Abilities

• Ability to meet deadlines
• Possession of a valid, unrestricted driver’s license
• Regular and reliable attendance is required

Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer