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Category Branch
Job Locations US-TN-Murfreesboro
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
Category Contact Center (Call Center)
Job Locations US-TN-Tullahoma
The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning: - You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our members that their questions are your number one priority. Helping to provide resolution to a member's request is an essential part of your job.- You're enthusiastic about our products and services and have a desire to share your enthusiasm with members. You understand the importance of accuracy and ensure our member's receive top notch service every call.- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.  Department Hours: Monday - Friday 8:00 a.m.- 5:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week.  Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week.
Category Branch
Job Locations US-TN-Nashville
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
Category Information Technology
Job Locations US-TN-Murfreesboro
Directly accountable for safeguarding the credit union's information assets. The role involves designing, implementing, and enforcing security protocols and procedures that mitigate risks and ensure compliance. Focus areas include vulnerability assessment, incident response, and compliance management. This responsibility will be carried out through the development of information security requirements; planning, implementing, and testing security systems; and documenting information security standards, policies, and procedures.
Category Marketing
Job Locations US-TN-Murfreesboro
Ascend's Multimedia Producer produces all photography, videography, and animation for Ascend's marketing department. This is a full-time, exempt position requiring you to work independently and on-site for production requests. In this role, you are responsible for planning, capturing, and executing video content, photoshoots, headshots, photo editing, refreshing stock images, overseeing a content library, managing an archive library, aiding with design and animation. Additional assignments may include Search Engine Optimization (SEO) efforts and Content Management System (CMS) updates to improve SEO. The ideal candidate is meticulous about their work, proactive, values feedback, and enjoys presenting a complete, polished project within deadline.
Category Branch
Job Locations US-TN-Nashville
Receive, greet, and provide a variety of service functions for credit union members and non-members. Direct members and non-members to and assist with the Teller services experience.
Category Teller Services
Job Locations US-TN-Tullahoma
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines.  Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7 a.m. - 7 p.m.
Category Teller Services
Job Locations US-TN-Tullahoma
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas. Department hours are 7am -7pm Monday-Saturday.
Category Teller Services
Job Locations US-TN-Tullahoma
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.
Category Deposits and Payments
Job Locations US-TN-Murfreesboro
The Business Relationship Specialist reports to the Business Operations Manager and provides consultative services to business members regarding deposit needs, cash flow options as well as identify and refer new lending opportunities. This role is also responsible for prospecting, developing, and maintaining business members' relationships. Furthermore, the Business Relationship Specialist will build trusting relationships with members while providing solutions that help their businesses grow and succeed.
Category Information Technology
Job Locations US-TN-Murfreesboro
The Senior IT Business Analyst will play a crucial role in bridging the gap between our business needs and technology solutions, ensuring that IT initiatives align with the overall strategic objectives of the credit union. This position requires a strategic thinker with excellent analytical, communication, and project management skills.
Category Branch
Job Locations US-TN-Brentwood
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
Category Deposits and Payments
Job Locations US-TN-Tullahoma
The Business Analyst reports directly to the SVP of Deposits and Payments and is responsible for providing operational support enabling business capability and driving business value. The Business Analyst supports internal business units by performing forecasts, analysis, report development, trending analysis, product roadmap implementation, and other business planning support. Furthermore, the role will support through the collection, aggregation, and reporting of data to inform product/sales strategy recommendations based on analysis of profitability, competitiveness, and product performance. Collaborates with key stakeholders and project/program teams to assist in defining business requirements for project scope and to ensure objectives are met within prescribed timeframes and budgets and provides insight into existing data; interprets results by providing insightful and forward-looking analysis and research.
Category Branch
Job Locations US-TN-Nashville
Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and receptionist as needed.
Category Information Technology
Job Locations US-TN-Murfreesboro
The IT Service Management Lead will partner and collaborate with all levels of IT management and staff to lead change and drive systematic improvements across our core services with respect to service management/service delivery. The incumbent works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels.