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Create a positive member experience by accurately and efficiently processing routine transactions including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise members of credit union products and services. Responsible for balancing each day’s transactions and verifying cash and check totals.
Perform back office and front office support to the Retail Investment Center. Maintain a working knowledge of principles, practices and regulations governing IRAs, HSAs and time deposit instruments.
Ensure accurate and timely servicing of AFCU's mortgage loan portfolio; oversee the production of documentation relating to closing and servicing mortgage loans. Serve as the primary liaison with FICS regarding the Mortgage Servicer loan servicing program and determine how to best use available functions. Serve as an additional administrator and liaison with DocMagic related to preparation of closing documents. Ensure loan documentation and processes are in compliance with state and federal laws, regulations, and AFCU policies and procedures by participating in Compliance Committee meetings; keeping forms, procedures, and manuals current; ensure department activities run smoothly and efficiently; provide leadership, training and supervision within the department; and provide a high level of member relations and service.
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7 a.m. - 7 p.m.
Primary responsibilities include detailed and proficient work designing, implementing, monitoring, and evaluating the security systems that protect the credit union’s computer systems and data. Also responsible for analyzing data to recognize security threats and creating automated proactive measures to detect and prevent data loss. Maintains and supports data protection tools and monitoring systems. This position will work closely with the Security Operations Center, Security Architect, and other members of the Ascend Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.
Collaborate with the Corporate Communications Lead and digital marketing team to assist with all copywriting and content efforts. Utilize writing and project management skills to support the team in executing its annual roadmap initiatives in support of the credit union’s strategic growth goals. Develop creative, high-quality marketing content and copy within set timelines.