Create a positive member experience by accurately and efficiently processing routine transactions including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise members of credit union products and services. Responsible for balancing each day's transactions and verifying cash and check totals.

Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and greeter as needed.

Proactively market Ascend Federal Credit Union (AFCU) mortgage products to meet established goals. Respond to member inquiries and referrals that are generated from internet inquiries and e-mails. Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise members of product/pricing policies and guidelines, and gather any additional required information. Ensure exceptional member service by maintaining thorough knowledge of programs, policies, procedures and regulatory requirements. Demonstrate a commitment to professional ethics and complying with all Federal, State and HMDA compliance policies and requirements.

The Mortgage Processor II is responsible for providing quality member service. This position communicates directly with members, loan originators and third parties in a professional and effective manner to collect all loan documentation necessary to underwrite, obtain final approval and move the loan through to closing for portfolio loans and loans being sold in the secondary market. Mortgage Processor II provides proper disclosures when required by applicable local, state, and federal regulations. This position is responsible for performing a variety of loan documentation duties on loan packages to ensure compliance with company's policies and procedures for loan products. The Mortgage Processor manages an assigned pipeline of loans.

Performs a variety of loan servicing functions in connection with consumer loans including processing the final closing and distribution of paid off collateral loans, loan maintenance, title guarantees, ancillary product maintenance, and provides support for retail staff.

Oversee the daily operations of funding consumer direct loans. Ensure compliance in all facets of processing loan and membership applications with organizational expectations, credit union policy and procedures, rules and regulations, and best practices. Provide input regarding consumer lending procedures. Monitor performance of the consumer lending processing operations. Accurately analyze and report all processing and funding performance data to AVP of Consumer Lending. Manage functions and responsibilities related to consumer lending processing operations including workflow management, quality control monitoring, tracking, and reporting. Manage the consumer lending processing function ensuring that strategic, departmental, and loan growth goals are achieved and service to members and staff is always maintained at a high standard. Develop, train, and retain consumer lending processing staff.

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.

Under general supervision, but in accordance with established policies and procedures, performs various duties in the Accounting Department for the payment function including reconciling, balancing, recording and distributing credit union financial transactions and records.

Provide support to Fraud and Security staff in researching and reporting fraud and security events.

The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning: - You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our members that their questions are your number one priority. Helping to provide resolution to a member's request is an essential part of your job.- You're enthusiastic about our products and services and have a desire to share your enthusiasm with members. You understand the importance of accuracy and ensure our member's receive top notch service every call.- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.  Department Hours: Monday - Friday 8:00 a.m.- 5:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week.  Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week.

The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning: - You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our members that their questions are your number one priority. Helping to provide resolution to a member's request is an essential part of your job.- You're enthusiastic about our products and services and have a desire to share your enthusiasm with members. You understand the importance of accuracy and ensure our member's receive top notch service every call.- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.  Department Hours: Monday - Friday 8:00 a.m.- 5:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week.  Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week.

Receive, greet, and provide a variety of service functions for credit union members and non-members. Direct members and non-memberes to and assist with the PASSport teller experience.

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines.  Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7 a.m. - 7 p.m.

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.

Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. Serve in capacity of teller and greeter as needed.

The Business Relationship Specialist reports to the Treasury Services Manager and provides consultative services to business members regarding deposit needs, cash flow options as well as identify and refer new lending opportunities. This role is also responsible for prospecting, developing, and maintaining business member's relationships. Furthermore, the Business Relationship Specialist will build trusting relationships with members while providing solutions that help their business grow and succeed.

Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines.  Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7 a.m. - 7 p.m.

The Retail Investment Specialist II reports to the AVP of Retail Investments and holds responsibility for the support of front and back office functions of the Retail Investment Center. This role is accountable for receiving, servicing and administering Certificate and IRA accounts. Keeps records and accounts accurate and current. Researches and resolves incomplete forms and incorrect system transactions. Writes all procedures in accordance with IRS regulations for IRA, HSA, and ESA functions as well as training manual. Checks and completes all transactions for IRS reporting as well as sets up inherited accounts for beneficiary(ies).

Travel and provide support to all branch during staff vacancies. Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with consumer loan requests and other miscellaneous requests, services or functions, including utilization of the ITM system as needed. Serve in the capacity of teller and greeter as needed.