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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Under general supervision, but in line with established credit union policies and procedures, provide a variety of service functions, including processing share and share draft accounts, loan transactions, cashing checks, cashier checks, travel and gift cards, etc. Responsible for balancing each day's transactions and verifying cash and check totals. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Provides information and credit union services to the membership through interactions by telephone, web message, email or mail. Responsible for daily processing of consumer loan applications over the phone and through the online channel, processing online new accounts, and responding to loan inquiries.
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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The Contact Center Representative (Basic Support) is responsible for receiving inbound calls from the membership, providing information and credit union services through interaction with the members over the telephone. What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the beginning: - You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our members that their questions are your number one priority. Helping to provide resolution to a member's request is an essential part of your job.- You're enthusiastic about our products and services and have a desire to share your enthusiasm with members. You understand the importance of accuracy and ensure our member's receive top notch service every call.- You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. Department Hours: Monday - Friday 8:30 a.m.- 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Employees scheduled for Saturday hours will have one full day off during the week. Contact Center is closed on Sunday. This is a full time position totaling 40 hours per week. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Proactively solicit new residential mortgage business and market Ascend Federal Credit Union (AFCU) mortgage products to meet established goals. Identify, develop and maintain a quality network of relationships that serves as a recurring source of referrals for new mortgage lending opportunities. This network may consist of realtors, builders, attorneys, accountants and other personal and professional contacts. Participate in business related development opportunities, professional organizations and community efforts to promote homeownership. Respond to member inquiries and referrals that are generated from both their own contacts and from other channels including branch, internet, and telephone referrals. Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise members of product/pricing policies and guidelines, and gather any additional required information. Ensure exceptional member service by maintaining thorough knowledge of programs, policies, procedures and regulatory requirements. Demonstrate a commitment to professional ethics and complying with all Federal, State and HMDA compliance policies and requirements.
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Under general supervision, but in line with established credit union policies and procedures, provide a variety of service functions, including processing share and share draft accounts, loan transactions, cashing checks, cashier checks, travel and gift cards, etc. Responsible for balancing each day's transactions and verifying cash and check totals. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Under general supervision, but in line with established credit union policies and procedures, provide a variety of service functions, including processing share and share draft accounts, loan transactions, cashing checks, cashier checks, travel and gift cards, etc. Responsible for balancing each day's transactions and verifying cash and check totals. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the ITM system as needed. Serve in the capacity of a teller and greeter as required. Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year
