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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the PASSport VTM system as needed. Serve in the capacity of a teller and greeter as required.
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Title: Contact Center Representative- Basic SupportDepartment Hours: Monday - Friday 8:30 a.m.- 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.Employment Type: Full Time Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year Receive inbound calls from the membership. Provide information and credit union services through interaction with the membership over the telephone.
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when originating and processing consumer loans, opening new accounts, business accounts, certificates, and IRAs.
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the PASSport VTM system as needed. Serve in the capacity of a teller and greeter as required.
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Title: Contact Center Representative- Basic SupportDepartment Hours: Monday - Friday 8:30 a.m.- 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.Employment Type: Full Time Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year Receive inbound calls from the membership. Provide information and credit union services through interaction with the membership over the telephone.
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Title: Contact Center Representative- Basic SupportDepartment Hours: Monday - Friday 8:30 a.m.- 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.Employment Type: Full Time Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year Receive inbound calls from the membership. Provide information and credit union services through interaction with the membership over the telephone.
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when opening and modifying all account types including business accounts, certificates, IRAs, Coverdell, HSAs, etc. as well as assisting members with other miscellaneous requests, services or functions including utilization of the PASSport VTM system as needed. Serve in the capacity of a teller and greeter as required.
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Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via video teller machines. Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7:00 a.m. - 7:00 p.m.
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Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via video teller machines. Maintain full knowledge of all member service areas. Department Hours: Monday - Saturday 7:00 a.m. - 7:00 p.m.
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The primary function of this management trainee position is to become familiar with credit union financial center operations and procedures by performing assigned duties, responsibilities, and projects throughout the credit union. Effectively deal with members and other staff in all areas including problem solving and conflict situations. Oversee branch personnel and assure that credit union policies and procedures are followed and quality member service is provided.
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Create a positive member experience by ensuring that members receive friendly, accurate and timely assistance when originating and processing consumer loans, opening new accounts, business accounts, certificates, and IRAs.
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Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.
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Title: Teller I Branch Hours: Employment Type: Full Time Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year Under general supervision, but in line with established credit union policies and procedures, provide a variety of service functions, including processing share and share draft accounts, loan transactions, cashing checks, cashier checks, travel and gift cards, etc. Responsible for balancing each day's transactions and verifying cash and check totals.
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Primary responsibilities include creating, designing, and implementing technical solutions for the credit union. Also responsible for building new systems needed by the credit union and must be able to identify the credit union’s current problems and future technological goals. The technical architect must anticipate and identify IT needs and design a solution, and must make sure the solution works as efficiently as possible for all parties involved. Also responsible for improving end-user experience or ensuring the credit union’s internal digital framework works smoothly. This position will work closely with other members of the Ascend Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.
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Work with the Digital Marketing Lead to execute online and social media marketing (SMM) strategies and roadmaps for Ascend Federal Credit Union. Use existing electronic delivery channels to identify innovative ways to engage and interact with members and potential members, partners and potential partners to drive awareness of and demand for Ascend products. Work with the Digital Marketing Lead to develop and implement an onboarding email strategy and continue to enhance and develop the existing email platform. Monitor and respond to social media and email inquiries. Work with the Digital Marketing Lead to develop and implement new online content such as video, blogs, infographics, etc. Possess strong and creative writing skills to bring digital content to life.
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The Service Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give remote or in-person, hands-on help at the desktop level. This position will work closely with other members of the Ascend Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.
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Title: Contact Center Representative- Basic SupportDepartment Hours: Monday - Friday 8:30 a.m.- 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m.Employment Type: Full Time Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year Receive inbound calls from the membership. Provide information and credit union services through interaction with the membership over the telephone.
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Title: Teller I Branch Hours: Employment Type: Full Time Ascend offers a GREAT Total Rewards Package Including:- Competitive compensation- Culture that prides itself on promoting from within- Bonus potential- 100% Company paid medical premiums for employees as well as life insurance, long term disability and AD&D- Impressive 401(k) match program- Voluntary programs such as dental, vision, additional group term life, accident, cancer, short term disability and critical illness coverage- Vacation and sick time that accrues based on length of service- Tuition assistance- Ten paid holidays each year Under general supervision, but in line with established credit union policies and procedures, provide a variety of service functions, including processing share and share draft accounts, loan transactions, cashing checks, cashier checks, travel and gift cards, etc. Responsible for balancing each day's transactions and verifying cash and check totals.
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Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.
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Preserve and enhance the appearance of facilities. Perform general maintenance, installation and repair duties and perform a variety of duties relative to facilities maintenance.
